Site Reliability Engineer
Kuala Lumpur, Malaysia
Full timeOn-site
Job description
Site Reliability Engineer
On-site | Kuala Lumpur
AppliedAI is a pioneering AI technology company committed to innovation and excellence in artificial intelligence solutions in regulated industries such as healthcare, insurance, government, and financial services.
Opus is the world's first Knowledge Work AI platform. Built by AppliedAI to pioneer Supervised Automation, a human-in-the-loop model where AI handles repetitive, structured tasks while human experts provide crucial oversight at defined intervals.
The platform uses its proprietary Large Work Model to generate and orchestrate outcome-based workflows, enabling a dramatic reduction in the cost of knowledge work and allowing human talent to focus on high-value, creative, and judgement-intensive activities.
Role Overview:
We're seeking a Site Reliability Engineer to join our growing team. In this role, you'll work at the intersection of operations and development, ensuring our platform's reliability, performance, and security while supporting our development teams in building and maintaining scalable solutions.
Key Responsibilities:
-
Monitor and maintain production, staging, and development environments, ensuring high availability and optimal performance of our architecture
-
Collaborate with DevOps, MLOps and Development teams to troubleshoot and resolve issues
-
Support and optimize our observability stack
-
Help maintain and improve our incident response processes
-
Assist in capacity planning and performance optimization for systems handling up to 10,000 requests per minute
-
Ensure compliance with security standards and regulatory requirements across our infrastructure
-
Participate in on-call rotation during regular business hours with occasional emergency support
-
Implement and maintain SLOs, SLIs, and SLAs
-
Optimize cloud costs while maintaining system performance and reliability
-
Support our CI/CD pipelines and deployment processes
Required Skills & Experience
Infrastructure Best Practices
-
Experience implementing infrastructure following hyper scalers e.g. AWS/Azure/GCP Well-Architected Framework principles
-
Knowledge of infrastructure patterns for high availability, fault tolerance, and disaster recovery
-
Understanding of infrastructure security best practices (principle of least privilege, network segmentation, encryption at rest/in transit)
-
Experience with infrastructure compliance and governance frameworks
-
Familiarity with cost optimization strategies and FinOps practices
-
Knowledge of Infrastructure as Code best practices (modularity, reusability, versioning)
-
Understanding of observability patterns (logging, metrics, tracing)
Technical Experience:
-
3+ years of experience in SRE, DevOps, or similar roles
-
Strong experience with cloud services, including:
-
Compute: AKS, EKS
-
Networking: ALB, ELB, API Gateway, CDN, API Gateway
-
Databases: PostgreSQL, OpenSearch, S3, Redis
-
Messaging: SQS, Kafka, RabbitMQ
-
Security: Security Groups, Secrets Manager (SM), Systems Manager (SSM), IAM
-
Experience with containerization and microservices (Docker and Kubernetes)
-
Experience with monitoring and observability tools
-
Knowledge of infrastructure as code (IaC) (GitOps, Terraform)
-
Solid scripting and automation skills
-
Strong problem-solving abilities and systematic debugging skills
-
Experience working in Agile environments
Preferred Qualifications
-
AWS/Azure/Google cloud certifications
-
Experience with JavaScript/Typescript, and Python
-
Knowledge of authentication systems (Auth0, SSO)
-
Familiarity with regulatory compliance requirements (SOC 2, HIPAA, GDPR, PCI DSS)
-
Experience with ML/LLM operations
-
Multi-region cloud deployment experience
-
Experience with high-traffic systems
-
Experience with database management and optimization
-
Knowledge of caching strategies and CDN implementations
-
Understanding of data lifecycle management and ETL processes
-
Experience with vector and graph databases is a plus
Required Qualities
-
Strong communication skills
-
Problem-solving mindset
-
Team player attitude
-
Self-motivated and proactive approach
-
Ability to work in a fast-paced startup environment
-
Interest in continuous learning and improvement
The ideal candidate will combine technical expertise with a passion for system reliability and a collaborative approach to problem-solving. They should be comfortable working in a dynamic startup environment while maintaining high standards for system reliability and performance.
Why join AppliedAI:
-
Opportunity to work with a highly innovative AI technology company.
-
Collaborative and innovative work environment.
-
Growing, entrepreneurial and forward-thinking culture.
-
Career growth and professional development opportunities.